feedback ...
Good balance between presentations and discussions.
Excellent format – especially the time allowed for discussion.
Frank and forthright discussions.
It was useful to meet colleagues from around the world and realise that problems and people are much the same everywhere.
Extraordinary in every respect!
Leave at least an hour between the conclusion of each day’s business activities and receptions or dinners.
Well organised.
Very interesting.
Very pleased – not only the arrangements and themes but the opportunity to meet colleagues from all over the world.
Should have gone on for at least three days.
Include a session to cover the industry or other stakeholders’ perspective.
INFO'2007 26 to 28 September
about the event ...
The UK Financial Ombudsman Service organised the 2007 annual conference for financial ombudsmen.
objective
The aim of the conference was to
- increase opportunities among delegates to learn about ways in which disputes can best be resolved
- hear about best practice and gain ideas from different jurisdictions
workshops and group networking
workshops and group networking allowed delegates to exchange information and ideas, and make connections with others interested in the same topics.
hosted by
The Financial Ombudsman Service
our sponsors
The conference venue was kindly provided by Freshfields Bruckhaus Deringer at their offices in Fleet Street. [venue map - PDF format]
[30 St Mary Axe - venue images]
City of London hosted a reception in the Guildhall Art Gallery
The Chartered Insurance Institute sponsored the dinner at Drapers Hall
[Drapers hall - venue images]
[venue map - PDF format]
future events
INFO’08 will be hosted by the Office of Comptroller of the Currency, USA from 29 September to 2 October 2008. It will be held at The Westin New York at Times Square, New York.
INFO’09 will be hosted by the Financial Services Ombudsman’s Bureau in Dublin between 24 and 26 June 2009.
Welcome to our website
event updates ...
22.10.07 - Future Conferences
INFO’08 will be hosted by the Office of Comptroller of the Currency, USA from 29 September to 2 October 2008. It will be held at The Westin New York at Times Square, New York.
INFO’09 will be hosted by the Financial Services Ombudsman’s Bureau in Dublin between 24 and 26 June 2009.
19.10.07 - Workshop Summaries, along with a selection of presentations can be downloaded from the 'programme and workshop' pages
05.10.07 - Photo Gallery - selection of images taken at Freshfields Bruckhaus Deringer
28.09.07 - Presentation by Clive Briault, Financial Services Authority (FSA)
28.09.07 - Presentation by Simon Orton, Freshfields, Bruckhaus Deringer
27.09.07 - keynote speech by Kitty Ussher MP, government minister, on cross-border financial services, consumer protection and the role of ombudsmen in an integrated financial market
27.09.07 - Presentation by Sir Christopher Kelly, chairman, Financial Ombudsman Service
by email info2007@fos.org.uk
or by fax
+ 44 20 7964 0103
previous events
28-31 August 2006 ADR'06 in OZ, International Alternative Dispute Resolution
19-21 September 2005 The International Financial Ombudsmen Conference Toronto
19-21 March 2004 INFO'2004, International Conference in Central London
organisations that attended INFO'2004