event details
INFO'2007 programme
Wednesday 26 September 2007
evening
18.30 – 20.00
reception at 30 St Mary Axe.
[venue image]
Thursday 27 September 2007
Freshfields
Northcliffe House
entrance at the corner of Bouverie and Tudor Streets
London EC4Y 1HS
morning
from 08.30
- coffee and registration
09.00 – 09.30
SESSION 1
- welcome
Sir Christopher Kelly, chairman – Financial Ombudsman Service board
- introduction, event overview, housekeeping
Walter Merricks, chief ombudsman, Financial Ombudsman Service
09.30 – 11.00
SESSION 2
- FIN-NET meeting
FIN-NET members meeting, chaired by the European Commission - Redress – case studies - [workshop summary - PDF opens in new window]
- Small schemes - [workshop summary - PDF opens in new window]
11.30 – 12.30
SESSION 3
- FIN-NET meeting (continued)
- Redress – case studies (continued) - [workshop summary - PDF opens in new window]
- Joining up - [workshop summary - PDF opens in new window]
afternoon
13.30 – 16.30
SESSION 4
- Systems and processes - [workshop summary - PDF opens in new window]
- Openness, consistency and predictability - [workshop summary - PDF opens in new window]
- Stakeholder relations & management - [workshop summary - PDF opens in new window]
to close – speakers key note address
16.30 – 17.00
SESSION 5
evening
reception at London's Guildhall Art Gallery, followed by dinner at Drapers Hall
Friday 28 September 2007
Freshfields
Northcliffe House
entrance at the corner of Bouverie and Tudor Streets
London EC4Y 1HS
morning
09.15 – 10.45
SESSION 6
- Plenary session
trends and risks in worldwide financial markets [summary of speakers presentation - PDF Document, opens in new window]
Speakers:
Clive Briault, Financial Services Authority (FSA)
Simon Orton,Freshfields Bruckhaus Deringer (PDF Document, opens in new window)
11.15 – 12.30
SESSION 7
- What's on your agenda?
alternative sessions looking at current hot topics in banking, insurance and investment. Areas of potential consumer detriment currently being highlighted in different markets around the world. If it hasn't hit you yet, it may do soon!
[banking workshop summary- PDF opens in new window]
[insurance workshop summary- PDF opens in new window]
[investment workshop summary- PDF opens in new window]
afternoon
13.30 – 15.00
SESSION 8
- Independence and accountability - [workshop summary- PDF opens in new window]
- Accessibility and feedback - [workshop summary- PDF opens in new window]
- Quality assurance and case management - [workshop summary- PDF opens in new window]
to close
15.30 – 16.30
SESSION 9
- plenary session
wrap up and conclusion [PDF opens in new window]
full conference, including refreshments, lunches, receptions and dinner £350 (incl VAT of £52.13)