workshop: accessibility and feedback
Friday 28 September
13.30 - 15.00
[workshop summary- PDF opens in new window]
How can consumers reach the ombudsman? Or learn about the lessons that the ombudsman derives from handling complaints?
- barriers for users of schemes
- difficulties – language, disability
- connecting with consumers including hard to reach/minority groups
- publicity – advertising
- communication – mail, email, telephone, online facilities
- websites
- complaints prevention and feedback