workshop: redress – case studies
Thursday 27 September
09.30 - 11.00, continuing at 11.30 - 12.30
[workshop summary- PDF opens in new window]
Putting consumers back in the position they would have been in if the act complained of had not occurred sounds simple, but in practice isn’t easy.
- How is monetary compensation assessed in some common scenarios in banking, insurance and investment cases?
- Standard interest rates and other redress formulas
- Approaches to non financial loss – distress and inconvenience